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Cloud VM Hosting | SSD Cloud Hosting

Frequently Asked Questions

Below is a list of frequently asked questions and answers about our hosting services. Please do not hesitate to contact us if you have any further questions.

How long will it take to setup a account?

VPS plans are setup instantly, usually in less than 20 seconds. Unless further verification is required. If you do not receive an email with your details within 30 minutes, please do not hesitate to contact us.
Dedicated Servers are setup within 72 hours.

Are virtual servers backed up?

Yes, they are backed up for a major restore. Individual backups can be managed through the VPS control panel.

What Operating System (OS) distributions are available?

Currently we have the following operating systems available:
• CentOS 7.x (64-bit)
• CentOS 6.7 (64-bit)
• CentOS 6.4 (64-bit) App Stack (Installable Drupal, WordPress etc)
• CentOS 6.4 (32-bit and 64-bit)
• CentOS 6.x with Gnome Desktop (32-bit and 64-bit)
• CentOS 5.11 (64-bit)
• Ubuntu 14.04 LTS (64-bit)
• Ubuntu 12.04 LTS (64-bit)
• Debian 8.0 (Jessie)
• Debian 7.1 (Wheezy)
• Fedora 20
• Fedora 21
• Gentoo
• Slackware
• OpenSUSE
• Arch Linux (64-bit)
• Windows Server 2012 R2
• Windows Server 2008 R2
• Your own ISO can be made available on request

Will my virtual server include a control panel?

Yes, your virtual server includes a free powerful control panel, which allows you to manage your virtual server. You can do reboot, re-install OS, access your virtual server via console and more. You can pay extra for a web hosting control panel, Plesk Control Panel or cPanel/WHM VPS Optimized, and we will install it for you at no extra charge.

Can I upgrade my virtual server?

Yes you can.

Where are your servers located?

Miami, FL
Dallas, TX
Toronto, ON
Nottingham, UK
Please visit our facilities page for more details.

What can I do with my virtual server?

Anything you like so long as it is legal and complies with our acceptable usage policy and terms and conditions. You have root access so you are in control of what you do on your virtual server.

What software can I install?

Anything you like providing it’s legal – the responsibility is yours for ensuring anything you install is correctly licensed.

How do I make sure that I get a fair share of CPU?

Your CPU share is guaranteed and weighted to ensure that you get the minimum your virtual server is configured for.

Do I get Root/Administrator access?

Your account has full root access when you connect via SSH (Linux). And, full administrative access when you connect via Remote Desktop (RDP) (Windows).

How many other virtual servers share the server I am on?

It depends on the resources, we usually have less than 30 environments on any physical node. We have gone to great lengths to ensure that the resources are allocated fairly so you have high performance and speed.

How many IP addresses do I get?

The default allocation is 2 IP addresses. On the SS-VPS-LC plan 1 IP address is allocated.

Can I get more than the default allocation of IP addresses?

You can providing your request is deemed reasonable and that any ARIN requirements are satisfied. We make an administration charge of $1.50 per month for each additional IP address.

What SLA do you offer?

We offer 100% uptime guarantee on our network and we will credit you a full day for every hour downtime on our network up to your monthly fee. Our HP servers are hosted in high specification SSAE 16 data centers, providing unparalleled speed and performance. Our multi-homed self-healing network consists of 13 internet connections with full BGP4, which allows you and your users to connect fast to your virtual server. Like any hosting company we need to perform network maintenance and server maintenance occasionally and when we do we will be sure to inform you via email that we are going to do so.
If an emergency situation occurs where we need to perform maintenance without formal notice, we will update our status page and we will let you know full details once the issue has been resolved. This is rare so do not expect any interruptions soon. Our BGP4 network has multiple paths and so even when we lose a connection we can keep running.

Can I buy two virtual servers and create a cluster?

Yes, you are able to do this.

Do you support Reverse DNS (rDNS)?

Yes, all IPs can have a reverse DNS.

Can I run an IRC server on my VPS?

Yes, you are able to do this.

Can I run a VPN server on my VPS?

Yes, you are able to do this.

Can I run MetaTrader 4/5 (MT4/5) for Forex Trading on my VPS?

Yes, our lightning fast Windows VPS plans supports MetaTrader 4 and any broker/EA.

Is your Miami Data Center network on the NAP of the Americas?

Yes, we are directly connected to NAP of Americas, which enables our VPS to the very best connectivity to Latin America.

Do you offer Free Migration Service?

Yes, within 30 days of signing up. We can transfer your websites from your current host to us, absolutely free, if you are currently using Plesk or cPanel and have Plesk or cPanel with us. We offer free migration assistance for non Hosting Control Panel migrations, our experienced 24/7 technical support team can assist you with your migration to your VPS.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express and Discover. We also accept payment via PayPal.

Do you accept payment via PayPal?

Yes, we do.
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