Technical Support, 24/7/365

Q: How do I get technical support?

Log in to the Client Area and open a support ticket. Our support team works on tickets 24/7/365.

Always24/7/365 supportFrom our support team
TrackedEvery request by ticketIn the Client Area
Hands-onVPS Control PanelReboot, reinstall, console
FreeMigration helpWithin 30 days

How to get help.

Every request goes through a ticket, so the right engineer has the full picture.

Log in
Sign in to the Client Area with the details from your welcome email.
Open a ticket
Pick Technical support or Billing. Name the server, say what you’ve tried and paste any error messages.
Follow the replies
Our support team replies on the ticket, 24/7/365. You get each reply by email too.

Do it yourself, any time.

Quick fixes you can make without waiting for a reply.

VPS Control Panel

Boot, reboot, reinstall or change the OS, sign in by console and manage your backups. Included with every Cloud VPS.

Knowledge base

Step-by-step guides for common setup and server tasks.

Search the guides

Invoices and account

Pay invoices, update your card and contacts, and see every service you have with us.

Go to the Client Area

Support questions.

More in the full FAQ. Want us to look after your server for you? See Managed Hosting.

Can’t find your answer?

Open a ticket and our support team will reply, 24/7/365.

Open a support ticket

How do I get technical support?

What should I put in my ticket?

Which server or service it’s about, what you were doing, what you’ve already tried, and any error messages. The more detail, the faster we can help.

Are your servers managed?

Full management is included when you add cPanel/WHM or Plesk. Without a control panel you get full root or administrator access and manage the server yourself, backed by 24/7/365 technical support from our support team.

What happens if my Dedicated Server goes down?

Our monitoring alerts us and we reboot it for you, at no extra charge.

Will you tell me about maintenance?

Yes. We email you before planned network or server maintenance. If emergency work is ever needed, we give you the full details once it’s resolved.

Can you help me move to Supreme Servers?

Yes. Migration is free within 30 days when you move from cPanel or Plesk to cPanel or Plesk with us. For other setups, our support team can help you move to your VPS.

Can I use live chat for technical support?

Live chat is for sales questions. For technical support, open a ticket in the Client Area so the right engineer has the full picture. Our support team works on tickets 24/7/365.

How do I reach billing?

Open a billing ticket in the Client Area. You can also pay invoices and update your payment details there yourself.

Not a customer yet?

Tell us what you’re running. We’ll recommend the right server and size it properly. Accurate technical advice, no hard sell.

Contact sales Open a support ticket

Toll free: 1.800.472.7074
Phone: 1.305.767.1011
Email: [email protected]
Sales hours: Mon–Fri, 9am–5pm ET

Technical support, 24/7/365